Sub-Account Clustering in Brand Dashboard

New 3 weeks ago

When working for a chain or franchise business model, it's frequent to segment out your locations by region or clusters.

In order to help support this structure, we now support clustering of accounts within Brand Dashboards.


This will help to navigate between regions according to your individual business needs.

Simply toggle between the Clustered View and Non-Clustered View as highlighted in red below.



Note: this feature is not available to all customers. Please contact your Customer Care representative if you would like to request this functionality.

New Branding Option for Questionnaires

Improvement 3 weeks ago

There is a new option available for the display of your company logo within your Questionnaire.

Simply navigate to Settings > Questionnaire > Select the relevant Questionnaire > Settings, and you will be able select the new option



Once you have selected the option, the new layout will be utilised immediately.


Automated Notifications for Review on 3rd Party Portals

Improvement 3 weeks ago

Until now, it has only been possible to receive a notification for a new review which has been submitted on Customer Alliance. When a guest leaves a review on TripAdvisor, Google, Facebook or any other review portal, these were only notified via our daily digest email.


As of today, it is possible to be notified via email of every new review for any portal which you choose.


Simply configure your Email Report settings with the portal(s) which you would like to receive new review notifications for, and you're done!



Respond to To-Do's via Email

New 3 weeks ago

When a new To-Do is assigned to you or there is an update to an existing To-Do we send a notification email to let you know of this. Previously, if you wanted to respond to this these updates it was necessary to log-in to the Customer Alliance dashboard to submit your response.


It is now possible to respond to To-Do's simply by responding to the email notification.

30 Languages are Now Supported for Questionnaires

Improvement 1 month ago

With the continuing rise of international travellers, we have decided to support more languages for our questionnaire. It is now possible to ask question to users in these languages and have automated translations generated.


You can now make use of all of the following languages -


  • English
  • German
  • Spanish
  • French
  • Dutch
  • Czech
  • Danish
  • Hungarian
  • Italian
  • Polish
  • Portugese
  • Russian
  • Montenegrin / Serbian
  • Swedish
  • Arabic
  • Chinese
  • Japanese
  • Finnish
  • Norwegian
  • Bulgarian
  • Greek
  • Croatian
  • Romanian
  • Slovak
  • Slovenian
  • Turkish
  • Macedonian
  • Bosnian
  • Albanian
  • Moldovan