Customer Alliance customers are now able to respond to all of their reviews on Booking.com directly from their dashboard!
How can I respond to reviews?
- Once the connection with Booking.com has been successfully established, simply navigate to your Review Stream.
- As long as Customer Alliance is already monitoring your Booking.com reviews, you will see any recent reviews here. Alternatively, you can filter at the top of the page to just display Booking.com reviews.
- When you have found a review which you wish to respond to, simply click on the Comment button and type your response.
- When finished, click on Publish.